Please try to uninstall and reinstall the app before contacting us via Live Chat. If it doesn’t help, please contact our 24/7 customer support team and provide us with details as below:
- IP address
- Current location
- Mobile provider
- Android Device model
- Are you using the Wifi or Mobile data?
- Screenshot of your device information from “About Phone” or “About Device”
- Screenshots of the specific issue or error message
60200cookie-checkWhat information should I provide when contacting customer services regarding the BJ88 APP?